A+ QBooks Consulting & Services, LLC - official website

QuickBooks Point of Sale Pro 18.0 New User
QuickBooks Point of Sale Pro 18.0 New User
$2 500.00
$1 149.00

QuickBooks POS Pro 18.0 EMV Bundle w/Merchant Services
QuickBooks POS Pro 18.0 EMV Bundle w/Merchant Services
$3 315.00
$1 399.00

QuickBooks POS Multi-Store 18.0 ADD A STORE w/Merchant Services
QuickBooks POS Multi-Store 18.0 ADD A STORE w/Merchant Services
$2 700.00
$849.00

QuickBooks POS Multi-Store 18.0 EMV Bundle w/Merchant Services
QuickBooks POS Multi-Store 18.0 EMV Bundle w/Merchant Services
$3 515.00
$1 499.00

How do I do a refund with GoPayment?

Questions on the software? Call us at 800-609-0788!

 

Sometimes, mistakes happen. Someone bought something and wants to bring it back. Or we forgot to give them a discount.

With the GoPayment application, we have a couple of options.

First, we can void the transaction. The catch is, we have to void it within 25 minutes, or the transaction has been sent and cannot be voided at that time.

Here is how we do a void:

1. From the Home page, tap History.

2. Tap the transaction you want to void.

3. Tap Void Transaction.

4. Tap OK to confirm.

If the transaction has already been sent, then you cannot void it. A refund must be issued.

Refunds for GoPayment transactions can only be completed in the Merchant Service Center.

NOTE: A void is a cancellation of a transaction before the batch is settled (3:00pm PST). Voids can be performed on the GoPayment device. However once the batch is settled only a refund can be performed and this must be done in the Merchant Service Center

Detailed instructions

1. Log in to the Merchant Service Center.

2, From the Home screen, go to the Activity & Reports section and select Transactions.

3. In the transactions section enter the date range for the transaction (Default is today's date).

4. At the transaction search results window, find the transaction that requires a refund and click on the Trans ID number to view a detail of the transaction.

5. In the detail view click on the Reverse (Void/Credit) link to refund the amount of that transaction.

6. A window then appears to confirm the refund transaction. Click Submit to complete the refund.

7. A notification appears indicating the disposition of the transaction and that the refund is complete.

 For a partial refund:

Process a refund using the Reverse a Transaction function

  1. Sign in to the Merchant Service Center.
  2. Select Processing Tools from the top of the page, then click Reverse a Transaction.
  3. Search for the transaction using any of the fields available to you:
    • Original Transaction ID
    • Cardholder Name
    • Last 4 digits of Credit Card Number
    • Charged between (from and to) *Required
    • Amount
    • Original Comment
  4. Results are displayed below. Select the transaction you would like to refund.
  5. Enter the Amount you would like to refund. Verify the information on the screen is correct.
  6. Click Submit to process the refund.
  7. A receipt is displayed with the result of the transaction. You may click E-mail or Print for a copy of the receipt.

Use the Transaction Detail page

  1. Sign in to the Merchant Service Center.
  2. Select Activity & Reports from the top of the page, click Transactions to search your account history.
  3. Enter the Date range for the original sale, and click Search.
  4. Click the Trans ID number of the transaction you would like to refund.
  5. Click the Reverse (Void/Credit) link at the top of the Transaction Details pane.
  6. Enter the Amount you would like to refund. Verify the information on the screen is correct.
  7. Click Submit to process the refund.
  8. A receipt is displayed with the result of the transaction. You may click E-mail or Print for a copy of the receipt.

 

Per Payment Card Industry (PCI) regulations, a refund processed to a credit card must have an original offsetting sale prior to issuing the refund. The Merchant Service Center enables you to perform a refund up to ninety (90) days after the original sale took place. After this period of time, you may provide a refund using cash, check, or another method.

QuickBooks POS Multi-Store 18.0 4pc Bundle w/Merchant Services
QuickBooks POS Multi-Store 18.0 4pc Bundle w/Merchant Services
$3 275.00
$1 324.00


QuickBooks Point of Sale Pro 18.0 New User
QuickBooks Point of Sale Pro 18.0 New User
$2 500.00
$1 149.00


QuickBooks POS Pro 18.0 NEW USER w/Merchant Services
QuickBooks POS Pro 18.0 NEW USER w/Merchant Services
$2 500.00
$749.00


QuickBooks POS Basic 18.0 3pc Bundle w/Merchant Services
QuickBooks POS Basic 18.0 3pc Bundle w/Merchant Services
$2 365.00
$1 195.00


Show Cart

QBdeal Shopping Cart
Your Cart is currently empty.

Accept Credit Cards

QuickBooks POS Pro 18.0 Peripherals Bundle w/Merchant Services
QuickBooks POS Pro 18.0 Peripherals Bundle w/Merchant Services
$3 075.00
$1 225.00


QuickBooks Point of Sale Basic 18.0 NEW USER w/Merchant Services
QuickBooks Point of Sale Basic 18.0 NEW USER w/Merchant Services
$1 800.00
$545.00


QuickBooks POS Multi-Store 18.0 NEW USER w/Merchant Services
QuickBooks POS Multi-Store 18.0 NEW USER w/Merchant Services
$2 700.00
$849.00


QuickBooks POS Pro 18.0 3pc Bundle w/Merchant Services
QuickBooks POS Pro 18.0 3pc Bundle w/Merchant Services
$3 065.00
$1 048.00



Call Us Now 1.800.609.0788

Intuit | BBB