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QuickBooks POS Pro 18.0 ADD A SEAT w/Merchant Services
QuickBooks POS  Pro 18.0 ADD A SEAT w/Merchant Services
$2 500.00
$549.00

QuickBooks POS Basic 18.0 3pc Bundle w/Merchant Services
QuickBooks POS Basic 18.0 3pc Bundle w/Merchant Services
$2 365.00
$1 195.00

QuickBooks Point of Sale Basic 18.0 ADD A SEAT
QuickBooks Point of Sale Basic 18.0 ADD A SEAT
$1 800.00
$849.00

QuickBooks Point of Sale Basic 18.0 NEW USER w/Merchant Services
QuickBooks Point of Sale Basic 18.0 NEW USER w/Merchant Services
$1 800.00
$699.00

Blank help box does not allow to close certain windows in Point of Sale v11 (2013).

Questions on the software?  Call us at 800-609-0788!

 

Some customers of QuickBooks Point of Sale 2013 have noted that in certain screens, a blank Help box opens and hides the red close screen X.

blankhelp

Intuit is aware of the issue and has been working on it.

We have seen a couple of causes for this issue. They have been tied to:

  • Older versions of Internet Explorer
  • Incompatible screen resolutions

As with all of the Intuit family of products, the help, and other screens are often set to display through Internet Explorer. If you have an older, or corrupt install of IE, the program cannot display the information correctly.

There are a couple of ways to get away from this apparent lock out.

  1. Hit the Escape Key on the keyboard.
  2. Place your mouse pointer on the far right of the help screen, when it goes to a double arrow, hold down the left mouse button to drag the side of the help screen window. This will expose the red Close X.
  3. If you encounter this on the PO list screen, you can click on New PO - Find Item(s) button - Go to Item list. You can do similar steps if encountered in another screen.

If all else fails, you may have to open the Task Manager and End Task on POS ( this is not recommended, and should only be a last resort.

QuickBooks POS Pro 18.0 EMV Bundle w/Merchant Services
QuickBooks POS Pro 18.0 EMV Bundle w/Merchant Services
$3 315.00
$1 399.00


QuickBooks POS Multi-Store 3pc Software Peripherals Bundle
QuickBooks POS Multi-Store 3pc Software Peripherals Bundle
$3 265.00
$1 699.00


QuickBooks POS Basic 18.0 3pc Bundle w/Merchant Services
QuickBooks POS Basic 18.0 3pc Bundle w/Merchant Services
$2 365.00
$1 195.00


QuickBooks Point of Sale Pro 18.0 New User
QuickBooks Point of Sale Pro 18.0 New User
$2 500.00
$1 149.00


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QuickBooks POS Basic 18.0 3pc Bundle w/Merchant Services
QuickBooks POS Basic 18.0 3pc Bundle w/Merchant Services
$2 365.00
$1 195.00


QuickBooks POS Pro 18.0 Peripherals Bundle w/Merchant Services
QuickBooks POS Pro 18.0 Peripherals Bundle w/Merchant Services
$3 075.00
$1 225.00


QuickBooks POS Multi-Store 18.0 NEW USER w/Merchant Services
QuickBooks POS Multi-Store 18.0 NEW USER w/Merchant Services
$2 700.00
$649.00


QuickBooks Point of Sale Basic 18.0 NEW USER w/Merchant Services
QuickBooks Point of Sale Basic 18.0 NEW USER w/Merchant Services
$1 800.00
$699.00



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