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QuickBooks Point of Sale Multi-Store 18.0 New User
QuickBooks Point of Sale Multi-Store 18.0 New User
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QuickBooks POS Pro 18.0 3pc Software Peripherals Bundle
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QuickBooks Point of Sale Basic 18.0 NEW USER w/Merchant Services
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QuickBooks POS Basic 18.0 3pc Software Peripherals Bundle
QuickBooks POS Basic 18.0 3pc Software Peripherals Bundle
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Fixing an Unbalanced Payment error in QuickBooks Point of Sale

How to Fix an Unbalanced Payment error in QuickBooks Point of Sale
During a financial exchange you see a message that there were problems sending receipts to your financial program.  The first thing to do is to look at the Activity Log.  In versions 10 and 11 (2013) you can view the Activity log by clicking i=on the Financial menu at the top of the program and select Financial Center.  From there click on the button labeled View Activity Log.  In versions 9 and earlier, click the Financial drop-down menu and select View Activity Log.

Look for a line that contains the message:

      Receipt # "xxx" created on "date" has an unbalanced payment. Receipt "xxx" is skipped from processing.

Normally this happens due to:

  •       Using line item discounts that create decimal quantities on sales receipts
  •       Having decimal quantities on line items in conjunction with Global Discounts on sales receipts
  •       A remote store is selling items that don't have a quantity, creating negative quantity amounts

Here are the steps to fix this issue:

Version 2013 and 10

     For existing transactions causing this issue, please follow these steps:

  1.       Locate and flag the receipt based on the receipt number in the error:
  2.       Choose Point of Sale > Sales History.
  3.       Locate and select the receipt that is causing the error.
  4.       Click I Want To at the top of the listing and choose Show Financial Detail.
  5.       Select Mark this document as successfully sent and click OK.
  In your financial program create a journal entry using the appropriate accounts and amounts to represent the receipt that was causing the error.


Version 6 through 9

   For existing transactions causing this issue, please follow these steps:

  1.       Locate and flag the receipt based on the receipt number in the error:
  2.      Choose Point of Sale > Sales History.
  3.      Locate and select the receipt that is causing the error.
  4.      Click I Want To at the top of the listing and choose View Financial History.
  5.      Select Mark this document as successfully sent and click OK.

   In your financial program create a journal entry using the appropriate accounts and amounts to represent the receipt that was causing the error.

Version 5

  For existing transactions causing this issue:      Locate and flag the receipt based on the receipt number in the error:

  1.      Choose Point of Sale > Sales History.
  2.      Locate and select the receipt that is causing the error.
  3.      Click Financial at the top of the listing.
  4.      Select Mark this document as successfully sent and click OK.

   In your financial program create a journal entry using the appropriate accounts and amounts to represent the receipt that was causing the error.

Interested in a merchant account service that will work seamlessly within QuickBooks Point of Sale?  Call us at (800) 609-0788 to find out about any current promotions and to help expedite the application process.  Be sure to ask about Go Payment, Intuit's mobile app for processing credit cards!
QuickBooks POS Basic 18.0 ADD A SEAT w/Merchant Service
QuickBooks POS Basic 18.0 ADD A SEAT w/Merchant Service
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QuickBooks POS Multi-Store 18.0 4pc Bundle w/Merchant Services
QuickBooks POS Multi-Store 18.0 4pc Bundle w/Merchant Services
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QuickBooks POS Pro 18.0 Peripherals Bundle w/Merchant Services
QuickBooks POS Pro 18.0 Peripherals Bundle w/Merchant Services
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QuickBooks Point of Sale Multi-Store 18.0 ADD A SEAT
QuickBooks Point of Sale Multi-Store 18.0 ADD A SEAT
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QuickBooks POS Multi-Store 18.0 NEW USER w/Merchant Services
QuickBooks POS Multi-Store 18.0 NEW USER w/Merchant Services
$2 700.00
$649.00


QuickBooks POS Multi-Store 18.0 4pc Bundle w/Merchant Services
QuickBooks POS Multi-Store 18.0 4pc Bundle w/Merchant Services
$3 275.00
$1 324.00


QuickBooks POS Pro 18.0 EMV Bundle w/Merchant Services
QuickBooks POS Pro 18.0 EMV Bundle w/Merchant Services
$3 315.00
$1 399.00


QuickBooks Point of Sale Basic 18.0 ADD A SEAT
QuickBooks Point of Sale Basic 18.0 ADD A SEAT
$1 800.00
$849.00



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