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Shipping manager error after installing r7 update to QB POS v9.

Questions on the software? Call us at 800-609-0788!

 

We have downloaded and installed the newest update to the QB POS v9 software. What we are seeing is being echoed in the community forums. The update breaks the Intuit Shipping Manager.

 qbpos, qb pos

 

Here are the steps Intuit recommends to repair the error.

Error: The Shipping Manager database is newer than the Shipping Manager on this PC

When you try to use Shipping Manager you receive this error:

The Shipping Manager database is newer than the Shipping Manager on this PC.

 

Why this is happening

A few different things can cause this error:

  • You are trying to use Shipping Manager from a Point of Sale (POS) client workstation.
  • You have a damaged Shipping Manager database.
  • When you installed QuickBooks, the installation did not find the most current Shipping Manager database.

 

How to fix it

Intuit recommends 2 solutions for this issue, depending on your situation:

  • Use solution 1 only if you are using Shipping Manager with POS.
  • Use solution 2 if you are using Shipping Manager with QuickBooks.

Important: Either of these solutions removes your shipping history. You will need to re-enter your shipping account information after implementing the solution.

Solution 1: Shipping Manager and POS

  1. Exit both Point of Sale and QuickBooks.
  2. In Windows Explorer, rename the 2 Shipping Manager folders:
    1. One at a time, find:

In Windows XP:

  1. C:\Program Files\Common Files\Intuit\ShippingManager
  2. C:\Documents and Settings\[WindowsUserName]\Application Data\Intuit\ShippingManager

In Windows Vista/Windows 7:

  1. C:\Program Files (x86)\Common Files\Intuit\ShippingManager
  2. C:\Users\[WindowsUserName]\AppData\Roaming\Intuit\ShippingManager
    1. Right-click the folder name, choose Rename, and add OLD to the end of the name (...ShippingManagerOLD).
  1. Repair the installation of POS.
  2. Restart your computer.
  3. Open POS.
  4. Choose Point of Sale and select QuickBooks Shipping Manager.
  5. Select UPS Shipping Options, then select Settings and re-enter your shipping account information.
  6. Shipping manager should now work.

If you continue to receive the error, perform the following steps:

  1. Uninstall POS.
  2. Rename the entitlement client folder.
  3. Reinstall POS.
  4. Install the latest updates.
  5. Open POS.
  6. Under Company Preferences, click to clear the Shipping Manager option.
  7. Reselect the Shipping Manager option.
  8. Open Shipping Manager settings and reenter your account information. Shipping Manager should now work as intended.

 

Solution 2: Shipping Manager and QuickBooks

  1. Close QuickBooks.
  2. In Windows Explorer, rename the 2 Shipping Manager folders:
    1. One at a time, find:

In Windows XP:

  1. C:\Program Files\Common Files\Intuit\ShippingManager
  2. C:\Documents and Settings\[WindowsUserName]\Application Data\Intuit\ShippingManager

In Windows Vista/Windows 7:

  1. C:\Program Files (x86)\Common Files\Intuit\ShippingManager
  2. C:\Users\[WindowsUserName]\AppData\Roaming\Intuit\ShippingManager
    1. Right-click the folder name, choose Rename, and add OLD to the end of the name (...ShippingManagerOLD).
  1. Run a repair of QuickBooks
  2. Open QuickBooks.
  3. Choose File, select Shipping, and select FedEx Shipping options or UPS Shipping options.
  4. Reenter your shipping account information. Shipping Manager should now work as intended.

 

QuickBooks POS Multi-Store 18.0 w/ Peripherals Bundle
QuickBooks POS Multi-Store 18.0 w/ Peripherals Bundle
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QuickBooks POS Basic 18.0 ADD A SEAT w/Merchant Service
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QuickBooks Point of Sale Pro 18.0 ADD A SEAT
QuickBooks Point of Sale  Pro 18.0 ADD A SEAT
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QuickBooks POS Multi-Store 3pc Bundle w/Merchant Services
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QuickBooks Point of Sale Basic 18.0 NEW USER w/Merchant Services
QuickBooks Point of Sale Basic 18.0 NEW USER w/Merchant Services
$1 800.00
$545.00


QuickBooks POS Multi-Store 18.0 NEW USER w/Merchant Services
QuickBooks POS Multi-Store 18.0 NEW USER w/Merchant Services
$2 700.00
$849.00


QuickBooks Point of Sale Basic 18.0 ADD A SEAT
QuickBooks Point of Sale Basic 18.0 ADD A SEAT
$1 800.00
$849.00


QuickBooks POS Multi-Store 18.0 w/ EMV Peripherals Bundle
QuickBooks POS Multi-Store 18.0 w/ EMV Peripherals Bundle
$3 515.00
$1 899.00



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