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QuickBooks POS Pro 18.0 EMV Bundle w/Merchant Services
QuickBooks POS Pro 18.0 EMV Bundle w/Merchant Services
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$1 399.00

QuickBooks POS Multi-Store 18.0 ADD A SEAT w/Merchant Services
QuickBooks POS Multi-Store 18.0 ADD A SEAT w/Merchant Services
$2 700.00
$849.00

QuickBooks Point of Sale Multi-Store 18.0 ADD A STORE
QuickBooks Point of Sale Multi-Store 18.0 ADD A STORE
$2 700.00
$1 149.00

QuickBooks POS Multi-Store 18.0 NEW USER w/Merchant Services
QuickBooks POS Multi-Store 18.0 NEW USER w/Merchant Services
$2 700.00
$849.00

My QB POS Citizen CTS 300 printer is not working in Windows 8.

Questions on the software? Call us at 800-609-0788!

 

Why is his happening? The short answer is, you need new drivers. The drivers located on the QuickBooks Point of Sale cd, and the Intuit support website are for Windows 7. In order to get the Citizen ct-s300 to work properly in Windows 8, we have to get the newer Windows 8 drivers from the Citizen website.

Going to the website is easy. www.citizen-systems.com.  Locating the drivers is a little bit harder.

Read more: My QB POS Citizen CTS 300 printer is not working in Windows 8.

 

In Qb POS 2013, I have a large number of In Progress receipts, how can I clear them all at once?

Questions on the software? Call us at 800-609-0788!

 

In Progress receipts are a relatively new feature in the QuickBooks Point of Sale program. It is meant as a rapid way to get back to a receipt or voucher if you got sidetracked.

What has typically happened is that a receipt is started, then the sales person goes to another area, like the Items List to look at a quantity. When they are done looking at the items list, they click on Home.

The receipt is then automatically held by the system, and on the navigator screen, you will see a small red circle with the number  1.

But if these receipts are not unheld, you can end up with a surprising number of them, and the navigator show a small number, or even no number.

The circle and number is drawing from held receipts for the last 30 days. There may be many more that are much older.

So how do we clear them out?

From the Navigator screen, click on the icon for Held Receipts.

held

This will bring a small window. In the window click on the word View, to the right of Oldest Receipt.

This will bring the list of Held Receipts.

heldlist

Click once on the top one to select it, hold the control key down, and click on any of the held receipts you want to remove. Once they are highlighted in blue, choose the Delete button on the left ( if this is missing, go to the green  I want to button and choose Delete from the drop down.

You may get a message asking if you want to delete them, basically a verification. Choose Delete.

The Held receipts will be removed and will no longer show In Progress.

 

How can I see the customer sales history from a Make a Sale screen in QB POS 2013?

Questions on the software? Call us at 800-609-0788!

 

We have been asked if it is possible to see the Customer Sales History, from the Make a Sale screen.

We know that adding the customer to the receipt brings a small magnifying glass to the right.

magify

 

Selecting this allows us to see notes on the customer, but the History box is blank.

blankhist

 

Unless we click the Edit button at the bottom of the Customer Detail screen.

 editbutton

Then we can see the history, and even double click a receipt listed there to see the items purchased.

 

edithist

 

Scanning in a customer number does not work in QuickBooks Point of Sale 2013, sometimes.

Questions on the software? Call us at 800-609-0788!

 

There is a capability in the QuickBooks Point of Sale 2013 software to print a customer ID. That ID barcode can be used to scan the customer onto a receipt.

But we have seen a situation where this fails. You scan in the customer ID number and it just flashes and does not add them to the receipt.

Why is this happening?

The most common cause for this is that the customer has been edited, and the number assigned to that customer by POS has been changed to a number that matches an item number. Or, if it does not match an item number, it has been edited to remove the leading zeros on a short number.

As an example, I have Hank Smith. I change his customer number to 1650, and print the ID tag. If I scan the tag, the number that actually is scanned is 001650.  If I do not edit Hank and change the Customer ID number to match what was scanned, his ID tag will not work.

Yes. It is nice to have the capability to create your own customer numbers, or to reset them to match something, like a membership card. But in doing so, we run the risk of having the customer number match an existing item number.

This will cause a confusion in the program, where it is not sure what it is to bring up, so it enters nothing.

Whenever possible, do not change the Customer ID number. This can cause what appears to be a bug in the program, but is actually a conflict between that was recorded on the customer and what is being scanned.

 

QuickBooks POS 2013 and the Heartbleed issue, What you should know!

Questions on the software? Call us at 800-609-0788!

 

Heartbleed is a topic you will hear more about in the coming days. It is a security leak in older versions of some operating systems that could lead to data being pulled into the wrong hands.

Most of the companies are either patched or are patching their systems to fix this, and many are contacting their customers advising that the passwords for the users should be changed.

This is a good idea except for one particular user.

On a windows operating system that has QuickBooks Point of Sale installed, there is a windows user called QBPOSDBSrvUser.

This user has a password that was generated by the QuickBooks Point of Sale program. Changing that users password can cause you to no longer be able to open QuickBooks Point of Sale.

QBPOSDBSrvUser should be left alone and the passwords not reset.

If you reset the passwords by accident, you will receive a message when trying to open QB POS.

Error: Administrator permissions required. Application requires administrator privileges.

Should you get this message, here are the steps you need to follow:

Read more: QuickBooks POS 2013 and the Heartbleed issue, What you should know!

 

How do I set reorder points for my remote stores in QB POS 2013?

Questions on the software? Call us at 800-609-0788!

 

When you setup items at the Headquarters, there is a View All button next to the reorder point box.

reorder_set

By Choosing View All, you can then set individual reorder points for each store.

store_reorder

As the inventory goes below the reorder points, when you open the Reminders, it will give tabs down the left side and indicate how many items have gone below the reorder point at that store.

storereminder

 

My tag printing freezes QuickBooks Point of Sale 2013 after the r10 update.

Questions on the software? Call us at 800-609-0788!

 

I recently installed the r-10 update on my QB POS 2013. When I went to print tags, the system appeared to freeze.

By doing ALT+Tab on the keyboard, I was able to see that there was a small window opened behind the software saying that the printing was finished, and asking me to close it.

I went into the Workstation Preferences, ( File, Preferences Workstation, Documents and Printers) and reselected the Zebra tag printer from the list for inventory tags.

I then saved this and tried to print tags again, and it worked normally.

My suspicion is that the r-10 update may cause a slight issue with the saved printer settings, and reselecting the printers and saving the settings may correct this.

 

How can I give a customer a reward, or remove one in QuickBooks Point of Sale 2013?

Questions on the software? Call us at 800-609-0788!

 

In QuickBooks Point of Sale 2013 Pro and Multi-Store versions, there is a capability to activate a Rewards program.

This sets a dollar limit that, once the customer has reached it, will give them either a dollar value off, or a percent off a purchase.

Sometimes, we have loyal customers we want to give a reward, but they have not reached the threshold yet, or we need to remove a reward that was given.

You can do this in QB POS 2013.

 

First, edit the customer.

Then go to the Rewards section on their information.

If they are selected to be part of the rewards program, and you want to give them a reward, click the Add button, and the program will add a reward to them.

If you want to remove a reward, highlight the reward by clicking on it, and choosing Remove.

editrewards

 

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QuickBooks POS Pro 18.0 EMV Bundle w/Merchant Services
QuickBooks POS Pro 18.0 EMV Bundle w/Merchant Services
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$1 399.00


QuickBooks POS Multi-Store 18.0 w/ EMV Peripherals Bundle
QuickBooks POS Multi-Store 18.0 w/ EMV Peripherals Bundle
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QuickBooks Point of Sale Basic 18.0 ADD A SEAT
QuickBooks Point of Sale Basic 18.0 ADD A SEAT
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QuickBooks POS Basic 18.0 3pc Bundle w/Merchant Services
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QuickBooks POS Multi-Store 18.0 NEW USER w/Merchant Services
QuickBooks POS Multi-Store 18.0 NEW USER w/Merchant Services
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QuickBooks Point of Sale Basic 18.0 NEW USER w/Merchant Services
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QuickBooks Point of Sale Multi-Store 18.0 ADD A SEAT
QuickBooks Point of Sale Multi-Store 18.0 ADD A SEAT
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