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QuickBooks POS Pro 18.0 w/ EMV Peripherals Bundle
QuickBooks POS Pro 18.0 w/ EMV Peripherals Bundle
$3 315.00
$1 799.00

QuickBooks Point of Sale Multi-Store 18.0 New User
QuickBooks Point of Sale Multi-Store 18.0 New User
$2 700.00
$1 249.00

QuickBooks Point of Sale Pro 18.0 ADD A SEAT
QuickBooks Point of Sale  Pro 18.0 ADD A SEAT
$2 500.00
$1 049.00

QuickBooks POS Pro 18.0 3pc Software Peripherals Bundle
QuickBooks POS Pro 18.0 3pc Software Peripherals Bundle
$3 065.00
$1 599.00

I cannot unlock from Pro to multi-store in QuickBooks Point of Sale v 12 ( 2015).


Questions on the software? Call us at 800-609-0788!

 

We recently found an oddity in the Pro version of QB POS v 12.

 

In the Basic versions of the software, under the help menu, you could choose Buy Now, and you were given a screen that asked for the new product code and validation code.

2013unlock

 

2013unlock2a

 

 

The program would close and reopen in the new version.

This was not available in the Multi-Store version, as it was the highest level.

We recently found that the Buy Now option is actually missing from the Pro version 12 ( 2015) menu.

2015pro

We have made Intuit aware of this.

In the interim, if you need to unlock from Pro to Multi-Store, you will need to uninstall the software, and then reinstall it with the new product code.

 

Point of Sale: Error - 193, Primary key for dept keywords is not unique

Questions on the software? Call us at 800-609-0788!

 

When attempting to send a mailbag from Headquarters to a remote store, or attempting to receive a mailbag at the remote store, you see the following error:

Error - 193 Primary key for dept keywords is not unique.

Error - 193 Primary key for table 'Customer Rewards' is not unique.

Why this is happening

  • There are duplicate department names or codes
  • Customer names have been deleted or merged
  • There is damage in the Customer List at the remote store.

How to fix it

Make sure Point of Sale is updated to the latest release and try again. If the error persists:

FIRST METHOD:

  1. Go to REPORTS
  2. Run a Customer List report
  3. Double click the first customer
  4. Once the customer opens, click View List at the top
  5. This will open the Customer List in the old v 9 version
  6. Press the CTRL + A keys to highlight them all. Once all of the customers are highlighted in light blue, choose I Want To, Delete Customer(s)
  7. At the HQ server system choose File, Utilities, Resend Files
  8. Click Resend
  9. Receive the mail bag at the remote store.

Intuit Method:

  1. From the remote store receiving the error, send a mailbag to Headquarters and then receive it.
  2. Again from the remote store, choose Customers > Customer List.
  3. One at a time, click I want to and select Delete until the list is empty. Do not be alarmed; The main customer records are contained at Headquarters and will be resent.

If you have too many customers to click one at a time:

    • Version 10 and 2013: Click the first customer in the list, press the Shift key, and then click the last customer in the list.
    • Version 9: Press the CTRL + A keys to highlight them all.
  1. From Headquarters, choose File > Utilities > Resend files.
  2. Click Resend.
  3. Receive the resend mailbag at the remote store.

 

Versions 7 and below

 

Version 7

 

This issue has been resolved in the latest release for your version. Please update your program to the most current release.

 

Version 6

 

Windows XP


To resolve this issue:

  1. Choose Inventory > Department List.
  2. Examine the list and locate any duplication of departments or codes.
  3. Edit any such department and modify the department name or code to make it unique.
  4. Delete the contents of the sub folders of the StEx folder on the Headquarters and all Remote computers:
    1. Right-click the Windows Start button and choose Explore.
    2. Navigate in the left window to the location: C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks Point of Sale 6.0\StEx\Error. To navigate, click the plus sign (+) next to each folder listed.
    3. If this folder exists, right-click each file in this folder and choose Delete. Confirm the deletion.
    4. Navigate in the left window to the location: C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks Point of Sale 6.0\StEx\History.
    5. Right-click each file in this folder and choose Delete. Confirm the deletion.
    6. Navigate in the left window to the location: C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks Point of Sale 6.0\StEx\In.
    7. Right-click each file in this folder and choose Delete. Confirm the deletion.
    8. Navigate in the left window to the location: C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks Point of Sale 6.0\StEx\Out.
    9. Right-click each file in this folder and choose Delete. Confirm the deletion.
    10. Close this window.
  5. Recreate and resend the mailbag. The error will not recur.

 

Windows Vista


To resolve this issue:

  1. Choose Inventory > Department List.
  2. Examine the list and locate any duplication of departments or codes.
  3. Edit any such department and modify the department name or code to make it unique.
  4. Delete the contents of the sub folders of the StEx folder on the Headquarters and all Remote computers:
    1. Right-click the Windows Logo button, and choose Explore.
    2. Navigate in the left window to the location: C:\ProgramData\Intuit\QuickBooks Point of Sale 6.0\StEx\Error. To navigate, click the arrow symbol next to each folder listed.
    3. If this folder exists, right-click each file in this folder and choose Delete. Confirm the deletion.
    4. Navigate in the left window to the location: C:\ProgramData\Intuit\QuickBooks Point of Sale 6.0\StEx\History.
    5. Right-click each file in this folder and choose Delete. Confirm the deletion.
    6. Navigate in the left window to the location: C:\ProgramData\Intuit\QuickBooks Point of Sale 6.0\StEx\In.
    7. Right-click each file in this folder and choose Delete. Confirm the deletion.
    8. Navigate in the left window to the location: C:\ProgramData\Intuit\QuickBooks Point of Sale 6.0\StEx\Out.
    9. Right-click each file in this folder and choose Delete. Confirm the deletion.
    10. Close this window.
  5. Recreate and resend the mailbag. The error will not recur.

 

Windows 7


To resolve this issue:

  1. Choose Inventory > Department List.
  2. Examine the list and locate any duplication of departments or codes.
  3. Edit any such department and modify the department name or code to make it unique.
  4. Delete the contents of the sub folders of the StEx folder on the Headquarters and all Remote computers:
    1. Right-click the Windows Logo button, and choose Open Windows Explorer.
    2. Navigate in the left window to the location: C:\ProgramData\Intuit\QuickBooks Point of Sale 6.0\StEx\Error. To navigate, click the arrow symbol next to each folder listed.
    3. If this folder exists, right-click each file in this folder and choose Delete. Confirm the deletion.
    4. Navigate in the left window to the location: C:\ProgramData\Intuit\QuickBooks Point of Sale 6.0\StEx\History.
    5. Right-click each file in this folder and choose Delete. Confirm the deletion.
    6. Navigate in the left window to the location: C:\ProgramData\Intuit\QuickBooks Point of Sale 6.0\StEx\In.
    7. Right-click each file in this folder and choose Delete. Confirm the deletion.
    8. Navigate in the left window to the location: C:\ProgramData\Intuit\QuickBooks Point of Sale 6.0\StEx\Out.
    9. Right-click each file in this folder and choose Delete. Confirm the deletion.
    10. Close this window.
  5. Recreate and resend the mailbag. The error will not recur.

 

 

In QuickBooks Point of Sale, sales on the Item Summary with Activity report.

Questions on the software? Call us at 800-609-0788!

 

Why is this happening?

Typically, this is occurring because the vendor name has been changed.

In QB POS, when we change something like a department, or a vendor name, those changes will affect any transaction in the future.

But the past sales will not be affected. They are recorded, as they were when they were created, and will not change.

So, if you edit a vendor name because the company has gone through a name change, there is a bad effect.

The sales in the items history will not display on the Summary with Activity report, no matter the date range or filtering.

And resetting the vendor name back usually does not fix this, especially if vendors have been merged.

As a vendor or customer is created, there is a unique ID number created for them in the background.

So adding the vendor name back in, doesn’t help, because the background ID number is different and you cannot access it.

This can be verified by bringing up a receipt from the item history, right clicking the top column, choose customize columns.

 Scroll down until you can select Vendor. You will then be able to see the vendor name associated with the item at the time it was sold.

 

Error code 140202: An error occurred while modifying this record in QuickBooks Financial Software.

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Error code 140202: An error occurred while modifying this record in QuickBooks Financial Software. QuickBooks POS cannot resolve this problem

What is happening: When performing an End of Day process the following error message is returned:
Error code 140202: An error occurred while modifying this record in QuickBooks Financial Software. QuickBooks POS cannot resolve this problem.
Why is this happening: There are three possible causes for this issue:

You have an online banking session open in QuickBooks.

The customer/vendor name in QuickBooks contains a comma.

There is damage to the customer/vendor name in QuickBooks.

Detailed instructions: To resolve this issue, follow these steps:

Close online banking sessions before conducting a Financial Exchange.

Edit the customer or vendor record in QuickBooks Financial Software to remove commas. Ensure that you are in the QuickBooks single user mode prior to editing the customer or vendor.

If no comma exists in the customer or vendor name, edit the customer or vendor record to change the name, record it, and then change it back and record it.

 The above solution is from an Intuit Knowledgebase article ( KB ID#: 60107351) which is appearantly no longer available.

 

Adding Items to QuickBooks point of Sale Online Powered by Revel.

Questions on the software? Call us at 800-609-0788!

 

With the addition of the QuickBooks point of Sale Online Powered by Revel to the product line, there are a few things you need to keep in mind.

This is not a product that was programmed by Intuit. There are going to be differences in the terminology, and the processes that are used to get it operational, and to use it.

One thing that is not readily obvious, how to add an item.

Items can be imported into the software. But that is actually a process that needs to be covered in another session.

Here, we will tell you how to add an item rapidly.

additem1

First, from the Overview screen on the Administration page, you will need to select Products.

 additem2

Next, go down to your Categories and select the plus sign.

If there are Sub Categories, you will need to select the plus sign again.

This will then list the products, and there is an Add a Product button.

additem3

This will  allow you to put in very basic product information.

additem4

You can also select the Quick Product button to open a screen with more information available to add.

additem5

 

additem6

To really set the item up, you can select the Advanced Product Details on the left to open even more info for the item.

additem7

As I said, very different from the usual Intuit products.

 

QuickBooks Point of Sale Online Powered by Revel.

Questions on the software? Call us at 800-609-0788!

 

Intuit has long been looking to add to it’s Point of Sale capability. They wanted a system that would enable iPad usage, cloud based storage, and a connection with the QuickBooks Online accounting.

They recently partnered with RevelPOS. Revel has been on the market for several years offering a cloud based system that would ring sales through an iPad, work when internet connectivity failed.

Now, with the partnering, Intuit offers an alternative to the desktop QuickBooks Point of Sale, and is beginning to fill the gaps in business areas where the desktop version just did not fit well.

Revel pioneered a hybrid technology that allows it to operate, even when the connection to the internet has been lost.

Their hardware and software package comes configured to connect and operate together out of the box.

revelhw

The Revel system is based on two components. An Administrator back end that is accessed through a web browser ( Mozilla Firefox, Safari, and Chrome are recommended as the Admin access does not work well with Internet Explorer),

revelmanagement

and a register interface that is accessed through the iPad.

revelipad

Changes made on the administrator side are pushed to the iPad side, in some cases requiring you to close and reopen the iPad application, but they are by their very nature extremely fast. There is a capability to handle multiple locations, to set a variety of Basic and advanced settings, and to perform some functions the Desktop Version does not have the capability to do, as an example, commission rates are set on the item, not the employee. The rewards program is a point based system, where you can set the points generated by a purchase, and the points needed to redeem for a particular item.

One are that Revel does encompass is the Quick Serve café. It can take into account the ingredients that make up a dish, and can send the receipt to both the Receipt Printer and a kitchen printer. There is even a customer facing display that is built around an iPad mini, so that your menu’s or your chosen content can be shown to the customer at the register.

This is a different POS than we are used to, and while Intuit is starting with a Retail and Quick Serve versions, Revel has other versions that may be brought into the family as time progresses.

We will add more content as time goes on. And while this is not a cheap system, it appears to be a capable one.

 

What are some of the changes in the new QuickBooks Point of Sale V12 (2015)?

Questions on the software? Call us at 800-609-0788!

 

Intuit released the QuickBooks Point of Sale version 12 (2015) desktop software late last year.

Some of the changes that are of note include:

Multi-Tasking- In the past, if you were in the middle of receiving inventory, or went to look up an item, whatever transaction you had open had to be held. Once you competed, you had to go back to the transaction and unhold it to continue. Or in some cases, looking up an item would cause the receipt to be auto-held, or moved to an in-progress status.

With the version 12, there is a new Windows tab, where you can drop down and see all of the currently open transactions. No need to unhold the voucher, it is still open.

 multitaskJPG

Confusion on which item you are editing on a receipt? Now the selected item highlights in a contrasting color, so you can tell at a glance which one is selected.

selected_item

Sort on Receipts-

Have you ever wanted to sort the items on a Receipt or Voucher by one of the columns?  Now you can.

sort_on_receipt

Item History-

Now you can access the entire item history from the item, or even the Customer screen.

Keyboard Shortcuts-

Many of our customers that had become used to using keyboard shortcuts in earlier versions. Many of those have been brought back.

One thing we noted through testing was that the software loads much faster than either Version 10 or 11(2013). Overall, I have been pleased with the stability of the version 12, and hope that more capabilities will be added in the future.

 

Error: Windows Administrator Required, when opening Point of Sale.

Questions on the software? Call us at 800-609-0788!

 In some cases, when you try to login to QuickBooks Point of Sale, you will receive a message that says the following:

Windows Administrator Required.

Why is this happening?

 There is an Internal user name that is associated with the program. That name may have been reset.

 Intuit recomends uninstalling and reinstalling the software to correct this, but in many cases, this is not sufficient.

 To resolve the issue:

 Go to the Control Panel, Administrative tools, Services.

 Stop the Intuit Entitlement Client, and the QBPOS Database managers.

 Go to c:\users\Public\Public Documents\Intuit\QuickBooks Point of Sale folder for your version.

 Copy the Data folder to the desktop.

You will need to Uninstall the software using an intensive uninstalling tool, such as Revo Uninstaller, and remove the folders and entries for them program.

 Then, reinstall the program. Do Not Open QB POS at this point.

 Copy the Data folder from the desktop back to the original location.

Open QB POS and allow it to update.

 Then attempt to open the company data.

 If this fails, you may need additional support.

 

Page 6 of 41

QuickBooks POS Pro 18.0 NEW USER w/Merchant Services
QuickBooks POS Pro 18.0 NEW USER w/Merchant Services
$2 500.00
$749.00


QuickBooks POS Pro 18.0 ADD A SEAT w/Merchant Services
QuickBooks POS  Pro 18.0 ADD A SEAT w/Merchant Services
$2 500.00
$749.00


QuickBooks POS Pro 18.0 w/ EMV Peripherals Bundle
QuickBooks POS Pro 18.0 w/ EMV Peripherals Bundle
$3 315.00
$1 799.00


QuickBooks POS Multi-Store 18.0 NEW USER w/Merchant Services
QuickBooks POS Multi-Store 18.0 NEW USER w/Merchant Services
$2 700.00
$849.00


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QuickBooks POS Pro 18.0 EMV Bundle w/Merchant Services
QuickBooks POS Pro 18.0 EMV Bundle w/Merchant Services
$3 315.00
$1 399.00


QuickBooks POS Pro 18.0 3pc Software Peripherals Bundle
QuickBooks POS Pro 18.0 3pc Software Peripherals Bundle
$3 065.00
$1 599.00


QuickBooks Point of Sale Basic 18.0 NEW USER w/Merchant Services
QuickBooks Point of Sale Basic 18.0 NEW USER w/Merchant Services
$1 800.00
$545.00


QuickBooks POS Pro 18.0 Peripherals Bundle w/Merchant Services
QuickBooks POS Pro 18.0 Peripherals Bundle w/Merchant Services
$3 075.00
$1 225.00



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