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QuickBooks POS Multi-Store 18.0 EMV Bundle w/Merchant Services
QuickBooks POS Multi-Store 18.0 EMV Bundle w/Merchant Services
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QuickBooks Point of Sale Multi-Store 18.0 ADD A STORE
QuickBooks Point of Sale Multi-Store 18.0 ADD A STORE
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QuickBooks POS Pro 18.0 3pc Bundle w/Merchant Services
QuickBooks POS Pro 18.0 3pc Bundle w/Merchant Services
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QuickBooks POS Basic 18.0 ADD A SEAT w/Merchant Service
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How can I rename Quick Pick Groups in QB POS v 12?

Questions on the software? Call us at 800-609-0788!

 

Some of you may have noticed that an update caused an issue with creating new Quick Pick Groups and assigning them a name.

While waiting for a resolution, here is a work around that will allow you to rename the group once it is created.

  1. Create the new Group. It will appear with the name New Group.
  2. Open Notepad. In notepad, type in the new name for the Group.
  3. Highlight the new name in Notepad, right click and choose Copy.
  4. In POS, Right Click the “New Group” and choose Rename Group.
  5. Right Click the highlighted group name, choose Paste, then hit the Enter key on the keyboard.

You can now Right click the Group and change the color if you wish. To get the color to stay, open the Group and add an item. Once the item is selected, click on it so that it adds to the open receipt.

Doing this appears to solidify the changes.

This is a work around until such time as the Quick Pick items are fixed in the normal updates.

 

.NET 4.X needed to install updates on QB POS v 12.

Questions on the software? Call us at 800-609-0788

 

Older computers that are updating to QB POS v 12 may see a message that .NET Framework 4.1 is needed.

Clicking on the solution brings a blank page.

 

You can correct this by going to the Microsoft website and downloading and installing the .NET Framework 4.6.

You can reach the site here:

https://www.microsoft.com/en-us/download/details.aspx?id=53345

 

Run the installer, and accept the terms. This should install a version of the .NET Framework that will allow the program to update successfully.

 

Now that EMV is here, have you edited the receipt templates in QB POS?

 Questions on the software? Call us at 800-609-0788!

 

EMV is a new US credit card payment standard meant to make credit transactions more secure.  "EMV" stands for Europay, MasterCard, and Visa - the developers of this standard.

EMV cards feature smart chips which encrypt data for every sale, making card transactions more secure.  These cards are designed to be inserted into the reader and remain in place throughout the entire transaction.

Along with this change, there are new industry standards for the information contained on receipts.  The default 40 column and Letter receipt templates are EMV compliant.  If you use a modified template, make sure to add the fields required for EMV compliance.

List of required fields:

  • Body Header:
    • Transaction Date & Time
    • Transaction Type & Number
    • Store
    • Workstation
    • Store Name
    • Store Address
  • Body:
    • Tender Amount Information (includes total and masked card number)
    • Tender Credit Card Name
    • Expiration Date
    • Tender Reference
    • Entry Mode (Chip, Chip/Swiped, Manual, or Swiped)
    • Tender Merchant Information
    • Tender Signature Line
    • Card AID
    • Retention Reminder

To add fields to a custom receipt template:

  1. Go to File > Tools > Print Designer.
  2. From the Available Templates list, double-click your receipt template to open it.
  3. Click the Add button and choose Data Field or Group of Fields.  Add any fields from the list above that aren't already on your template.

Information provided by intuit, Inc.

 

Point of Sale Error on Store Exchange 175137.

Questions on the software? Call us at 800-609-0788.

 

When doing a store exchange you receive the message :

175137: Store "xxx", A received XML file contains invalid information or structure. Unable to process. File: xxxxxxx.qbt

 

What is happening?

There is a difference in the formats of the exchange file that prevents it from processing .

 

What is causing this?

 

The most common cause is that one of the locations is on an older release of the software.

 

At each location go to Help, Software Update, Check for updates.

If an update is available, install it .

Then try processing again.

 

In Qb POS v 12, How do I print a packing slip?

Questions on the software? Call us at 800-609-0788!

 

 

There are a few things that have to occur in order to print the packing slip in QuickBooks Point of Sale v12.

It can only be done from a receipt.

 

The customer name must be on the receipt.

intuit, quickbooks

As you complete the receipt, choose Ship Items. This brings the shipping information box for that customer.

intuit, quickbooks

Click OK, and there will be a new area with the shipping info in white, and an Options button.

 intuit, quickbooks

Clicking on the options button will give the option to Print Packing Slip.

 

Update R7 available for QB POS v12 (2015)!

Questions on the software?  Call us at 800-609-0788!

 

Intuit, the makers of QuickBooks, has released update R7 for the QuickBooks Point of Sale version 12 ( 2015).

 

This update includes:

  • Point of Sale will no longer return to the Company Operations window while trying to open a data file while operating on Windows 10
  • The message 'Sorry, QuickBooks Point of Sale got stuck...' will no longer be returned on the start up of Point of Sale.
  • Point of Sale will no longer return duplicate entries while searching the Item or Customer list as a result of the error message 'Sorry, QuickBooks Point of Sale got stuck...' being returned when opening Point of Sale.
  • Point of Sale will no longer freeze upon start up when received as a result of the error message 'Sorry, QuickBooks Point of Sale got stuck...'  being returned when opening Point of Sale.

We have seen soem having an issue during the update install, with the program returning a Microsoft Installer Error 1706.

 

If this should occur, please look at the following article:

https://qbdeal.com/quickbooks-point-of-sale-blog/681-quickbooks-point-of-sale-12-gives-error-1706-when-trying-to-update.html

 

QuickBooks Point of Sale 12 gives error 1706 when trying to update!

Question on the software? Call us at 800-609-0788!

 

In some cases, when you try to update QB POS v 12 to release 6, you can encounter an error 1706,

 

Error: 1706 No valid source could be found when opening Point of Sale

The following message appears when the computer is turned on and the Point of Sale installer starts:

1706 No valid source could be found

Why this is happening

The Point of Sale installation might be damaged.

How to fix it

  • Before resolving this issue, be sure you have created a restore point in Windows. Consult your Windows documentation to accomplish this.
  • Following this process requires that you have your Point of Sale installation CD available.

To resolve this issue:

  1. Run the Microsoft FixIt tool in the article How to fix MSI software update registration corruption issues
  2. Reinstall Point of Sale.
  3. Update your program to the most current release.

Basically we see this most commonly on systems that have recently updated to Windows 10. What it is indicating is that the entries QB POS makes into the windows registry are not there, have been overwritten, or otherwise changed. Reinstalling the software commonly fixes the issue as the entries are reentered into Windows.

 

Windows 10 Update causing inability to open the company file in QB POS!

 

Questions on the software? Call us at 800-609-0788!

 

 A recent update to Windows 10 is causing some people to be unable to access their company data.

Information released by Intuit includes the following:

" You may experience issues with Company Operations screen loops, causing inability to open the Point of Sale company file. This is the result of the Intuit Entitlement Service being stopped by the Windows 10 latest update."

"What you need to do

Please perform the following steps to access your data file in Point of Sale:


 

  1. Close the Point of Sale program
  2. Press Windows + R keys to open the Run dialog box
  3. Type in services.msc and select enter. Then select the Intuit Entitlement Service v8 for 2013 and 12.0
  4. Right click on the Intuit Entitlement Service and select Properties from the right click menu
  5. On the Properties window, on the Startup type drop down menu, select Automatic (Delayed Start).
  6. Start the service, if it is not already, by clicking on the Start button.
  7. Click on the OK button to close the properties window.
  8. Close the Services Window by clicking the X in the upper right corner.
  9. Reopen the Point of Sale program
 

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