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Error 1069: Service did not start due to a login failure in QuickBooks Enterprise 2015.

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When you try to start the QuickBooksDBXX service (XX stands for the year of QuickBooks), you receive the error message:

1069: Service did not start due to a login failure.

This error can occur for several reasons:

  • Corrupt QBDataServiceUserXX.
  • Disabled QBDataServiceUserXX.
  • Changed password.
  • Service is using the wrong account to log on.

QBDataServiceUserXX is a user that QuickBooks creates to authenticate and start the QuickBooksDBXX service. The service is responsible for managing access to the data in the company file. It can also cause multi user issues if it is not running properly.

 

Services:

  • Quickbooks 2015 or Enterprise Solutions 2015: QuickBooksDB25
  • QuickBooks 2014 or Enterprise Solutions 14.0: QuickBooksDB24
  • QuickBooks 2013 or Enterprise Solutions 13.0: QuickBooksDB23
  • QuickBooks 2012 or Enterprise Solutions 12.0: QuickBooksDB22
  • QuickBooks 2011 or Enterprise Solutions 11.0: QuickBooksDB21
  • QuickBooks 2010 or Enterprise Solutions 10.0: QuickBooksDB20
  • QuickBooks 2009 or Enterprise Solutions 9.0: QuickBooksDB19
  • QuickBooks 2008 or Enterprise Solutions 8.0: QuickBooksDB18
  • QuickBooks 2007 or Enterprise Solutions 7.0: QuickBooksDB17

Users:

 

  • For Quickbooks 2015, the entry should be QBDataServiceUser25
  • For QuickBooks 2014, the entry should be QBDataServiceUser24
  • For QuickBooks 2013, the entry should be QBDataServiceUser23
  • For QuickBooks 2012, the entry should be QBDataServiceUser22
  • For QuickBooks 2011, the entry should be QBDataServiceUser21
  • For QuickBooks 2010, the entry should be QBDataServiceUser20
  • For QuickBooks 2009, the entry should be QBDataServiceUser19
  • For QuickBooks 2008, the entry should be QBDataServiceUser18
  • For QuickBooks 2007, the entry should be QBDataServiceUser17

 

How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.

Solution 1: Enable QBDataServiceUserXX

  1. Click on Start.  (For Windows 8 Users, right click on the Windows Logo.)
  2. Right click on My Computer.  (For Windows 8 Users, click on File Explorer)
  3. Left click on Manage. (For Windows 8 Users, right click on This PC, then click Manage)
  4. Click on the + [plus] sign to the left of Local Users and Groups. Highlight Users by left clicking on it. On the right side, you will see the users.
  5. If QBDataServerUserXX has a red X, right click on the user name.
  6. Left click on Properties, uncheck Account is disabled, click OK.
  7. Try to start the service now.

 

 

Solution 2: Change Log On to Local System Account

 

1. Click Start.

2. In Search Bar, type in services.msc and hit Enter.

3. Right click on the QuickBooksDBXX service.

4. Left click on Properties.

5. Click on Log On tab.

6. Click the radio button next to Local System account.

7. Click Apply, then OK.

8. Try to start the service now.

 

 

Solution 3: Perform a clean reinstall of QuickBooks.

 

Please click here for instructions on performing a clean reinstall.

 This information was obtained from Intuit's Support site.

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