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Recent updates to Windows and Internet Explorer could cause problems for QuickBooks.

Questions on the software? Call us at 800-609-0788!

 

As you may recall, there was a vulnerability found in Internet Explorer in many versions. This vulnerability was patched.

What we are seeing now is that in some cases, the patch and update to the Windows Firewall, is shutting off ports which are required for the QuickBooks Pro, Premier, and Enterprise editions to operate in Multi-user mode.

The issue can present itself with error  codes:

Error H101, H202, H303, or H505: when opening your company file

When you open a company file in multi-user mode, you see an error:

  • You're trying to work with a company file located on another computer, and this copy of QuickBooks can't reach the server on that computer. (H202)
  • You're trying to work with a company file located on another computer, and that computer needs additional installation and setup. (H101, H303, and H505)
  • It appears that the QuickBooks software on computer [server name] is set up to allow shared connections to the company file, but the QuickBooks software on your computer is unable to communicate with it. (H202)

We are finding that this can be the result of a set of firewall ports being closed in the Windows Firewall configuration.

There has been some success with manually creating an inbound and outbound rule to allow these ports .

Perform the following on each computer:

  1. Hover the mouse in the upper or lower right-hand corners and select Settings
  2. Click on Control Panel and choose Windows Firewall
  3. On the left, click on Advanced Settings
  4. On the left, right-click on Outbound Rules, and choose New Rule
  5. Choose Ports and click Next.
  6. Select TCP and in the specific local ports box, enter in the following ports:
    • QuickBooks 2014: 8019, 56724, 55358-55362
    • QuickBooks 2013: 8019, 56723, 55353-55357
    • QuickBooks 2012: 8019, 56722, 55348-55352
    • QuickBooks 2011: 8019, 56721, 55343-55347
    • QuickBooks 2010: 8019, 56720, 55338-55342
  7. Click Next and select Allow the Connection.
  8. Click Next to enter a name in the name field (for example, "QuickBooks ports" ) and click Finish.
  9. Repeat steps 1-7 for the Inbound Rules.
  10. Open QuickBooks in multi-user mode.

If you have a third party antivirus/firewall program, you may need to configure any other firewall or antivirus software. Note: For a temporary solution, you may disable the anti-virus/firewall program to identify it as a problem and make sure to re-enable it when you're done with the test. If the error persists, continue to step 3 (Ping the Server Computer).

For Windows Vista/Windows 7/Windows Server 2008

Perform the following on all computers:

  1. Click the Start menu and enter firewall.
  2. Click on Windows Firewall with Advanced Security.
  3. On the left side, right-click on Outbound Rules, and choose New Rule. Note: It's a little tricky, you have to left-click Outbound Rules first to highlight it, then right-click on it.
  4. Choose Ports and click Next.
  5. Select TCP and in the specific local ports box, enter in the following ports:
    • QuickBooks 2014: 8019, 56724, 55358-55362
    • QuickBooks 2013: 8019, 56723, 55353-55357
    • QuickBooks 2012: 8019, 56722, 55348-55352
    • QuickBooks 2011: 8019, 56721, 55343-55347
    • QuickBooks 2010: 8019, 56720, 55338-55342
  6. Click Next and select Allow the Connection.
  7. Click Next to enter a name in the name field (for example, "QuickBooks ports" ) and click Finish.
  8. Repeat steps 1-7 for the Inbound Rules.
  9. Open QuickBooks in multi-user mode.

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