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Enterprise hangs at Customers during QB POS Exchange.

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 Recently, there were a number of complaints about QuickBooks Enterprise 13.0 and the Financial Exchange from QB POS 2013. It would exchange vendor information, then hang, and Enterprise would stop responding.

 If you were familiar enough with the programs, you could open the QBSDKLOG.txt file, and you would see an error :

requestprocessor process request error = 800706be

If you closed the Enterprise program through the task manager, you would then get a message that the Vendor/Customer information was not accessible as the list is probably being edited in Single User Mode.

Why is this happening?

 There has been a modification to a permission in a particular file set in windows.

How do I fix it?

 These steps take you into an area that is not normally accessed by Windows Users. If you are not comfortable with performing this, please call us for assistance. Technical support charges will apply.

Win 8

Opens Charms menu ( Windows key+C) and select Search

Under Apps, Search for dcomcnfg

Launch the app, when it opens double click Computers.

Double click My Computer, then DCOM Config

Locate QBRequestAdaptor, and Right Click it, then select Properties

Select the Security tab, and select Edit on Configuration Settings

Click on each of the Group/User names and below them set the control to Full Control= Allow

click OK, then Apply, and save.

 

Win 7

Click Start, then type dcomcnfg in the run line.

Open the file dcomcnfg.exe

Double click Computers

Double click My Computer

Double click DCOM Config

Right click qbXMLRP2eQODBCInteractive (if Present)

Go to Security

Where Configuration Permissions is set to Custom click Edit

Click Creator owner and set permission to Full Control Allow

Click Users ( Computerx\Users) set permission to Full Control Allow

Locate QBRequestAdaptor, and Right Click it, then select Properties

Select the Security tab, and select Edit on Configuration Settings

Click on each of the Group/User names and below them set the control to Full Control= Allow

Apply. Then click OK, and you can close those windows.

 

Win XP

 Go to Start, Run and type in dcomcnfg

Run dcomcnfg.exe

Double Click Component Services

Double Click Computers

Double Click My Computer

Double click DCOM Config

( you may get a series of small windows opening asking Do you wish to record it, click yes)

Right click QBrequestAdaptor and chose Properties

go to Security tab and click Edit on Configuration Permissions

Click each listed user and set Full Control to Allow

Repeat this action with QBXL64BitConnector.getQBData

These settings will allow the transfer to go through.

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