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Intuit Sync Manager error: there was an error loading the file from path...

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While attempting to perform a data sync with Intuit Sync Manager you receive the message: there was an error loading the file from path...

This may effect both QuickBooks and Enterprise versions.

Why this is happening

Intuit Sync Manager has a damaged or missing program file

How to fix it

Rename the Intuit Sync Manager folder:

  1. Exit all QuickBooks that are accessing your company file
  2. Exit Intuit Sync Manager by right clicking the Sync Manager icon in the System Tray and select Exit Sync Manager
  3. Locate the SyncManager folder and rename it to SyncManager.old
    • Windows 8, Windows 7 and Windows Vista: C:\Users\UserName\AppData\Local\Intuit\SyncManager
    • Windows XP: C:\Documents and Settings\UserName\Local Settings\Application Data\Intuit\SyncManager
  1. Start QuickBooks and open Intuit Sync Manager - Sync Manager will automatically recreate the SyncManager folder
  2. Click Sync Now to sync your company data

 Note: You may need to show hidden files and folders to see the SyncManager folder.

 

Recent updates to Windows and Internet Explorer could cause problems for QuickBooks.

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As you may recall, there was a vulnerability found in Internet Explorer in many versions. This vulnerability was patched.

What we are seeing now is that in some cases, the patch and update to the Windows Firewall, is shutting off ports which are required for the QuickBooks Pro, Premier, and Enterprise editions to operate in Multi-user mode.

The issue can present itself with error  codes:

Error H101, H202, H303, or H505: when opening your company file

When you open a company file in multi-user mode, you see an error:

  • You're trying to work with a company file located on another computer, and this copy of QuickBooks can't reach the server on that computer. (H202)
  • You're trying to work with a company file located on another computer, and that computer needs additional installation and setup. (H101, H303, and H505)
  • It appears that the QuickBooks software on computer [server name] is set up to allow shared connections to the company file, but the QuickBooks software on your computer is unable to communicate with it. (H202)

We are finding that this can be the result of a set of firewall ports being closed in the Windows Firewall configuration.

There has been some success with manually creating an inbound and outbound rule to allow these ports .

Perform the following on each computer:

  1. Hover the mouse in the upper or lower right-hand corners and select Settings
  2. Click on Control Panel and choose Windows Firewall
  3. On the left, click on Advanced Settings
  4. On the left, right-click on Outbound Rules, and choose New Rule
  5. Choose Ports and click Next.
  6. Select TCP and in the specific local ports box, enter in the following ports:
    • QuickBooks 2014: 8019, 56724, 55358-55362
    • QuickBooks 2013: 8019, 56723, 55353-55357
    • QuickBooks 2012: 8019, 56722, 55348-55352
    • QuickBooks 2011: 8019, 56721, 55343-55347
    • QuickBooks 2010: 8019, 56720, 55338-55342
  7. Click Next and select Allow the Connection.
  8. Click Next to enter a name in the name field (for example, "QuickBooks ports" ) and click Finish.
  9. Repeat steps 1-7 for the Inbound Rules.
  10. Open QuickBooks in multi-user mode.

If you have a third party antivirus/firewall program, you may need to configure any other firewall or antivirus software. Note: For a temporary solution, you may disable the anti-virus/firewall program to identify it as a problem and make sure to re-enable it when you're done with the test. If the error persists, continue to step 3 (Ping the Server Computer).

For Windows Vista/Windows 7/Windows Server 2008

Perform the following on all computers:

  1. Click the Start menu and enter firewall.
  2. Click on Windows Firewall with Advanced Security.
  3. On the left side, right-click on Outbound Rules, and choose New Rule. Note: It's a little tricky, you have to left-click Outbound Rules first to highlight it, then right-click on it.
  4. Choose Ports and click Next.
  5. Select TCP and in the specific local ports box, enter in the following ports:
    • QuickBooks 2014: 8019, 56724, 55358-55362
    • QuickBooks 2013: 8019, 56723, 55353-55357
    • QuickBooks 2012: 8019, 56722, 55348-55352
    • QuickBooks 2011: 8019, 56721, 55343-55347
    • QuickBooks 2010: 8019, 56720, 55338-55342
  6. Click Next and select Allow the Connection.
  7. Click Next to enter a name in the name field (for example, "QuickBooks ports" ) and click Finish.
  8. Repeat steps 1-7 for the Inbound Rules.
  9. Open QuickBooks in multi-user mode.
 

I converted from QB Enterprise 11 to 14.0, where did my alternate contacts go?

Questions on the software? Call us at 800-609-0788!

 

 

With the impeding end of support for QuickBooks Enterprise 11, we are seeing many companies that are upgrading to the latest version, QuickBooks Enterprise 14.0.

With that change, there is some confusion about what happens to some of the data.

One area of concern is the Alternate Contact information that was kept in QBES 11, and that there is no alternate contact field in the new version 14.0.

customer14

Actually, the alternate contacts did come over. If you go to the Customer screen, there is a new tab, called Contacts. This is where the alternate contacts are now listed.

altcustomer14

 

QuickBooks Enterprise 14.0 cut and paste in the search can cause issues.

Questions on the software? Call us at 800-609-0788!

 

In the QuickBooks Enterprise 14.0, there is a new issue.

If you copy a customer name, open the Search, and paste the name, the program will duplicate the first letter of the customer name, and therefore, will not find it.

firstdup

We have notified Intuit of this issue, and are hopeful it will be fixed.

 

QuickBooks Enterprise v 14.0 R5 Update is available.

Questions on the software? Call us at 800-609-0788!

 

Intuit has released the R-5 update for QuickBooks Enterprise 14.0

Here are a list of the changes:

Accountants Copy

QuickBooks 2014 and Enterprise Solutions v14 will no longer open Accountants Copy files (.QBX ) created in QuickBooks 2012/Enterprise Solutions v12 or earlier. (R5)

Accounts Payable

QuickBooks will no longer display the error "Unable to add item to list" when editing the cost on an open bill while in multi user mode. (R5)

Accounts Receivable

QuickBooks will no longer double the amount of credits available when credits are unapplied and reapplied to a transaction. (R5)

Fixed an issue that prevents the Visa and Mastercard payment methods from displaying if they are in all caps (i.e. VISA or MASTERCARD). (R5)

Advanced Inventory

Couldn't turn on lot numbers when user had previously used them and then turned off AI. (R5)

Inventory stock status by site report - min/max should be blank (instead of zero) when no min/max is entered for the site. (R5)

Advanced Pricing

Users can now search for items within the price overrides window. (R5)

Advanced Pricing - Edit warning should not have been displayed for pricing when recalling a sales transaction from the memorized transaction list. (R5)

Added a new report: Customer Price List. (R5)

Prices will be rounded correctly on the Item Prices by Price Rule report when rounding is set to use same rounding across all price rules. (R5)

Validation has been added to custom fields used in price rules. (R5)

Centers

QuickBooks will no longer display the error, "Google has disabled use of the maps API", when clicking the map or directions link (R5)

QuickBooks will no longer display an Unrecoverable Error when opening the Customer Center. (R5)

Condense

Asset values will no longer change after the company file is condensed. (R5)

Email Sales Forms and Statements

Max number of messages to sync is now set to 3000 at a time to improve performance when trying to send large number of emails. (R5)

QuickBooks will no longer display the error "Couldn't connect to email server", when trying to email a large number of forms through webmail. (R5)

Enhanced Inventory Receiving

Purchase Orders manually closed will no longer appear as open when entering bills for a vendor. (R5)

File Operations

QuickBooks will no longer display an Unrecoverable Error when switching between company files or closing with the X button. (R5)

QuickBooks will no longer close unexpectedly if a user exits the program while a transaction form is open. (R5)

Help

In product help article "What is the Chart of Accounts" will no longer display duplicate paragraphs. (R5)

Help link in the Edit Item window will now work if the Help dialog box is already open. (R5)

Inventory

QuickBooks will no longer display the error "Unable to add item to list", when changing the cost on a bill. (R5)

QuickBooks will now update prices correctly according to the markup %, while in multi user mode. (R5)

When item markup preference was set to "never update price" and "always ask about cost changes", cost changed window didn't display when cost was changed. (R5)

Fixed some text overlapping issues on the Build Assembly window. (R5)

QuickBooks will no longer change the price when the cost is changed in the edit item window. (R5)

Cost and price updates did not always take place when cost was changed and preferences were set to always update cost and price. (R5)

QuickBooks will no longer display a COM error when receiving items for multiple Purchase Orders. (R5)

QuickBooks will no longer freeze when working on a Build Assembly transaction. (R5)

Other

QuickBooks will no longer display an Unrecoverable Error when closing QuickBooks if the Make General Journal Entry window is currently open with another window on top. (R5)

Payroll

Fixed an issue that prevented the ability to recall a memorized Payroll Liability Check from the Memorized Transaction List. (R5)

QuickBooks will now round numbers up correctly on paychecks. (R5)

Payroll liability e-payments will no longer show as To Print even after being submitted. (R5)

Payroll Center Refresh: Users will be able to remove checks from the print queue directly from the payroll center history table by right clicking and choosing an option “Remove from print queue”. (R5)

QuickBooks will now show an improved message to Direct Deposit and Assisted Payroll customers when creating or sending a payroll within two federal banking days of the paycheck date. (R5)

QuickBooks will no longer display a message if a user enters hours for any employee without selecting the employee first. If the employee is not selected first, it will automatically be selected when the hours are entered. (R5)

Enter Payroll Information window will now show separate print options for Checks and Direct Deposit checks. (R5)

Resolved an issue that prevented payroll updates from installing due to the subscription not validating. (R5)

QuickBooks will no longer close when sending more than 5 Vendor Direct Deposits. (R5)

Users with an Enhanced Payroll for Accountants subscription can now create payroll forms for a Basic Payroll Client (R5)

Recent paychecks will no longer show as "To Send" after they have already been sent. (R5)

Performance

Improved performance for saving large sales orders with lots of items. (R5)

QuickBooks will no longer display COM errors while a user performs random or multiple tasks. (R5)

QuickBooks Enterprise Solutions DB cache will no longer revert from unlimited to 512 MB on reboot of the computer. (R5)

QuickBooks Maintenance Alerts

When a user has not made a backup for more than 15 days, they will see a message in the QuickBooks Maintenance Alerts window to prompt the user to make a backup. (R5)

Reports

QuickBooks will no longer close unexpectedly when opening the Committed Cost by Job report while in the Professional Services sample file. (R5)

QuickBooks will no longer close unexpectedly when opening the Committed Cost by Job report while in the Enterprise Solutions Accountant trial version. (R5)

Printing

Amount in the Cost column will no longer wrap to the next line when printing a Bill or Item Receipt. (R5)

User Interface

Alt + ` and Alt + ~ hotkeys will now allow users to tab through a window with multiple set of tabs. (R5)

Users and Permissions

QuickBooks will no longer display a warning message when a user with restricted permissions to only view items launches the Inventory Center. (R5)

Users with restricted permissions to only view items can no longer edit information about an item through Inventory Center. (R5)

Users with view only permissions will no longer be able to print a transaction history report. (R5)

QuickBooks will no longer display an Unrecoverable Error while changing the Administrator's password. (R5)

QuickBooks will no longer experience Administrator user issues when "hvac" is used as the password. (R5)

 

QuickBooks Users! Microsoft announces critical Internet Explorer Patch!

Questions on the software? Call us at 800-609-0788!

 

Microsoft has announced a critical patch for the vulnerability that was identified in Internet Explorer. And the Windows XP system has been included in the patch.

All users of QuickBooks should either  ensure that the Automatic updates in Windows is turned on, or manually download the patch from Microsoft.

 

All QuickBooks Users, Do Not Use Internet Explorer for Browsing the Internet!

Questions on the software? Call us at 800-609-0788!

 

An internet security company called FireEye recently found a problem with the security in Internet Explorer. The problem exists in all versions from IE 6 through IE 11.

If you happen to land on an affected or hacked website, the vulnerability will allow hacker complete control of your computer.

Microsoft is working on the issue, but they do not have a patch available at the time I write this.

It is recommended that you use Mozilla Firefox, Google Chrome, or Safari for all web browsing activities.

We will post an update when we are advised that Microsoft has generated a patch.

 

QuickBooks Enterprise 14.0 does not find a newly entered customer when I search for them.

Questions on the software? Call us at 800-609-0788!

 

It can be a little frustrating. You create a new customer,  and then go on to another task.

Now, when you search for the customer, they can’t be found in the search results.  Why is this happening?

Well, one reason can be that the Preference for refreshing the search information is set to 60 minutes or more.

Here is how to find out, and change it if need be:

Go to Edit, Preferences.

Scroll down on the left side until you see Search.

On the Company Preferences tab, it will show you the time interval that is currently set to refresh the search data. Usually by default this is 60 minutes.

searchpref

You can set this down, often 30 minutes is a good time period. You could go lower, but you have to bear in mind that refreshing slows down the programs performance, and can cause other users to have a delay in their activities.

Remember that to change these settings usually requires the Admin user, and that to change company preferences, you usually need to be in single-user mode.

But hopefully, by resetting the Search Refresh timing, you will have a little less frustration.

 

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